FAQs
General FAQs
A free of charge (FOC) carer's ticket can be added to your booking online as required for each customer with a disability paying full price. You will be asked to provide proof of entitlement on entry to the Experience. We will accept the following documents:
– Letter/notice of entitlement for Disability Living Allowance/Personal Independence Plan
– Letter from your doctor
– Blue parking badge or Freedom Pass
If you have any questions regarding proof of entitlement please raise this with a member of our Visitor Services Team before you visit. Our Customer Service Enquiries number is 03339 999886 or send an email to enquiries@silverstone-experience.co.uk
Yes, you can alter the date of your ticket(s). To do this please call our Visitor Services Team and make sure you have your booking confirmation to hand.
The average visit is expected to last 3 hours, although there is no time limit imposed.
Yes! We will restrict entry to The Silverstone Experience during the circuit’s major events, therefore if you would like to visit during these times you will be required to purchase an event ticket too. More information will follow.
During the circuit’s smaller events, there’s no requirement for you to purchase an event ticket however if you’d like to extend your visit to Silverstone and watch some live racing on track then you will be able to purchase both tickets.
All you need for your visit are your tickets either printed at home or on your smartphone. Feel free to bring your camera and of course we advise that visitors dress appropriately for the weather for our Heritage Track Trail.
The Silverstone Experience is suitable for all ages and children aged four and under can visit for free, although they will require a ticket. All children must be accompanied by an adult (aged 18 and over).
Yes, the Experience Shop will be available to access before and after you enter the Exhibition. If you arrive earlier than your allocated time slot, we are happy for you to browse the gifts and souvenirs in our shop.
Yes of course you can but please note that during busy periods we may reserve these areas for Exhibition visitors.
The taking of photographs and capturing video footage with handheld cameras and mobile devices for personal use is allowed in all areas of The Silverstone Experience, apart from the entrance tunnel and end show. Please note, filming with the use of tripods and other specialist photographic equipment is not permitted.
We welcome all registered guide dogs, hearing dogs and medical alert dogs into the attraction. If you wish to bring an assistance dog with you for your visit, please ensure you have formal identification for the dog with you such as any relevant documentation or jacket. We ask that if you would like to take part in the Heritage Track Trail that you contact us so that we can make special arrangements with the circuit team.
We do not allow other dogs or pets to enter the attraction and they cannot be left in vehicles for safety reasons.
Our tickets are non-refundable; however we can alter the date of your ticket(s) for an administration fee. To do this, please call our Visitor Services Team and have your booking confirmation to hand. Please note that all date changes are subject to availability and must be made before the day of your visit.
For safety reasons and to ensure our visitors get the most out of their visit, we would recommend that one adult is responsible for no more than 6 children.
Tickets FAQs
Tickets are available on the gate, but may be subject to availability. To book in advance you must select a date at the point of purchase.
We offer concessionary pricing for students, over 65s and the unwaged. We also offer a free carer ticket to anyone accompanying a person with a disability.
Family tickets and group bookings are also available.
Children under the age of five are free and children under the age of 16 qualify for a child discount.
Concessions are available for students over 65s and the unwaged. Children under five visit free and children under the age of 16 qualify for a child discount.
We recommend allowing at least three hours for your visit, but no time limit is imposed. Last entry is two hours before closing time.
We are unable to offer refunds. If you are unable to attend on your booked date, we can rearrange your visit. This is subject to availability, and must be done before the date of your visit. Please call 03339 999884 and speak with one of our team.
If you are unable to attend on your booked date, we can rearrange your visit. This must be done before the date of your visit. Please call 03339 999884 and speak with one of our team.
We restrict entry to The Silverstone Experience during major events. If you would like to visit during these times you will be required to purchase a major event ticket too.
In 2020, the major events are:
BTCC (two events)
British Formula 1 Grand Prix
MotoGP
British Superbikes
Silverstone Classic
World Endurance Championship
During the circuit’s smaller events, there is no requirement for you to purchase an event ticket. However, if you’d like to extend your visit to Silverstone and watch some live racing on track then you will be able to purchase tickets.
A free of charge (FOC) carer's ticket can be added to your booking online as required for each customer with a disability paying full price. You will be asked to provide proof of entitlement on entry to the Experience. We will accept the following documents:
– Letter/notice of entitlement for Disability Living Allowance/Personal Independence Plan
– Letter from your doctor
– Blue parking badge or Freedom Pass
If you have any questions regarding proof of entitlement please raise this with a member of our Visitor Services Team before you visit. Our Customer Service Enquiries number is 03339 999886 or send an email to enquiries@silverstone-experience.co.uk
Gift Vouchers FAQs
Gift vouchers are valid for 12 months from the date of purchase and must be redeemed within this time.
Yes. Gift vouchers purchased from The Silverstone Experience directly can be redeemed online.
Vouchers purchased from third parties such as Virgin Experience Days and Buy A Gift must be redeemed over the phone via 03339 999884.
We are unable to offer refunds for gift tickets. If the recipient is unable to attend on their booked date, they can rebook. This is subject to availability and an administration fee, and must be made within the original 12 month redemption period. Please call 03339 999884 and speak with one of our team.
We restrict entry to The Silverstone Experience during major events. If you would like to visit during these times you will be required to purchase a major event ticket too.
In 2020, the major events are:
BTCC (both events)
British Formula 1 Grand Prix
MotoGP
British Superbikes
Silverstone Classic
World Endurance Championship
During the circuit’s smaller events, there is no requirement for you to purchase an event ticket. However, if you’d like to extend your visit to Silverstone and watch some live racing on track then you will be able to purchase tickets.
We are open 364 days a year for you to visit. We do restrict entry to The Silverstone Experience during major events. If you would like to visit during these times you will be required to purchase a major event ticket too.
Yes, they can.A free of charge (FOC) carer's ticket can be added to your booking online as required for each customer with a disability paying full price. You will be asked to provide proof of entitlement on entry to the Experience. We will accept the following documents:
– Letter/notice of entitlement for Disability Living Allowance/Personal Independence Plan
– Letter from your doctor
– Blue parking badge or Freedom Pass
If you have any questions regarding proof of entitlement please raise this with a member of our Visitor Services Team before you visit. Our Customer Service Enquiries number is 03339 999886 or send an email to enquiries@silverstone-experience.co.uk
Schools FAQs
The Silverstone Experience is located just 20 mins from the M1 (J 15a) and the M40 (J10). Follow signs to the Silverstone circuit, where you will find The Silverstone Experience located immediately to the left of the main entrance.
Car parking is available free of charge in front of the building, in car park 49. Our address is:
The Silverstone Experience
Main Entrance
Silverstone Circuit
Northamptonshire
NN12 8TN
We offer one free teacher planning visit for up to two teachers for every school group which has booked to visit The Silverstone Experience. All teacher planning visits must be booked in advance by contacting the Learning Team once your booking has been confirmed.
We offer complimentary adult tickets for teachers accompanying a school group within the recommend adult-to-pupil ratios below:
1:5 for Primary Schools
1:10 for Secondary Schools
Please download our risk assessment guidance for schools (PDF).
Silverstone Heritage Ltd, the charity behind The Silverstone Experience, is committed to ensuring it is as accessible as possible to all visitors. Our front of house staff receive training in disability awareness. If you have any queries, or need assistance, please ask. They will be happy to help you.
Our access statement gives full details of what to expect when visiting.
We offer a fully accessible Changing Places toilet facility, which is located on the ground floor, adjacent to the café.
Yes, we do. Our exhibition visits are self-led and place the emphasis on the teacher to lead their group through our 4000m2 exhibition and outdoor heritage track trail. When booking an exhibition visit you will be given a 15 minute entry time slot and we ask that you arrive at the first floor entrance within this time frame. There are resources available to support teachers on their journey through the exhibition.
The Heritage Track Trail can be accessed via the back of the building, is subject to availability and can be visited at any time. This is an outdoor activity and so we suggest your groups comes prepared for the weather conditions should they wish to explore this area.
This visit will take approximately 2-3 hours (half-day visit) and does not guarantee use of our schools lunch space.
Yes, we offer workshops for schools to take part in and extend their learning at The Silverstone Experience. Our workshops are focused on STEM subjects and are led by one of our facilitators in a dedicated Learning Studio.
This visit will take approximately 4 hours (usually 10:30am – 14:30pm) and guarantees you a time slot in our schools lunch space on the first floor.
School groups should arrive at least 15 minutes before the start of their exhibition entry or workshop. This will allow for pupils to disembark the coach, drop off lunch bags and visit the toilets. Late arrival may result in your taught sessions being shortened.
We have a dedicated free of charge car park available for visitors to The Silverstone Experience. The car park is in short walking distance to the entrance. There are toilet facilities available in the car park as well as inside the building.
There is a dedicated lunch area situated on the first floor. This room has limited capacity and so can only be guaranteed for those booking a workshop session.
Trolleys are available for pupils to store their coats, bags and lunch boxes whilst visiting us. These are located on the first floor. Items are left at owners’ risk.
The gift shop is located on the ground floor. Pupils are welcome to visit the shop as part of their day. We have a pocket money collection available which includes pens, pencils and key rings. We ask that a maximum of 30 pupils visit the shop at one time.
If you do not have time to visit the shop, we can arrange for pre-packed bags at a cost to suit. Please mention when booking.
Yes, it is available to download here code of conduct (PDF).
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