Terms & Conditions
TICKET TERMS AND CONDITIONS OF SALE
This legal notice applies to all purchases made by you through the website under the domain name [www.silverstone-experience.co.uk] (the ‘website’ or ‘site’).
By booking tickets through the website you are entering in to an agreement with Silverstone Heritage Limited (SHL), (a Community Benefit Society), the charitable organisation that operate The Silverstone Experience, Silverstone Circuit, Northants, NN12 8TN, Registration Number 7962, on the terms and conditions set out below.
These terms and conditions of sale are additional to and not a substitute for the Website Terms and Conditions of Use of the SHL website.
When you confirm your order for tickets by selecting ‘confirm order’ on the payment page, you are making an offer to SHL to purchase the tickets on the terms set out in your order. Your tickets will be booked and you will receive a confirmation of this by email, normally within 24 hours. You are responsible for making sure the information in your order is correct before confirming the order.
If you are unable to see the confirmation screen or have any other problem, please email us at firstname.lastname@example.org.
When you book tickets using the website, you are deemed to have read, understood and agreed to these terms and conditions, including the Website Terms and Conditions of Use.
We accept online payment in a secure environment, and we currently accept Mastercard and Visa credit cards, Visa and Maestro debit cards, paypal and applepay. All transactions are shown in pounds sterling (£). All prices quoted are correct at the time of publication and where appropriate include UK sales tax (VAT) at the current rate.
Payment is requested 4 weeks prior to arrival.
If your preferred time of arrival is not available you will be allocated the nearest available time slot.
We suggest you allocate three to four hours for your visit. Last entry time into the attraction is two hours before closing.
Types of Ticket and Ticket Holders
Available tickets are as follows:
Adult: a person aged 16 to 64 inclusively
Child: a person aged 5 to 15 inclusively
Adult Senior: a person aged 65 or older
Unemployed: an adult who holds a valid ES40
Deaf or disabled: a person with a hearing impairment or disability
Carer/disabled helper: a person accompanying a disabled person
Visitors who have any of the below documentation are entitled to one free carer ticket:
Letter/notice of entitlement for Disability Living Allowance/Personal Independence Payment
Letter from your Doctor
Current and valid Blue Badge or Freedom Pass
Student: an adult or adult senior who holds any type of valid photographic identity card showing they are a student
Family: 1 adult and 2 children, 2 adults and 2 children.
Silverstone Experience Member: an adult who holds a valid Silverstone Experience membership
When you book 10 or more tickets you receive a discount on the cost of the tickets. To make bookings for 10 or more people please call 03339 999884.
Children’s education groups should be booked through our education team at email@example.com/tickets.
Please see our Group Bookings Terms and Conditions [www.silverstone-experience.co.uk/terms-conditions].
Visiting during Major Events
If booking a visit during one of Silverstone Circuit’s Major Events, entry to the attraction will be subject to also holding a ticket to the event.
For Group Bookings please contact firstname.lastname@example.org to purchase your Group event tickets.
Ticket Purchase and Validity
When you have confirmed your order, no details of your booking can be changed. Orders for tickets are non-refundable. Most tickets are not transferable – they are only valid for the time, day and event stated upon them.
Tickets are for personal use only and cannot be resold, transferred or used for promotional, commercial or fundraising purposes without the prior written permission from SHL.
If you are a UK taxpayer and have bought tickets that include a donation, SHL can claim back extra money from the government through the Gift Aid scheme. For every pound paid, SHL can claim back £0.25.
By ticking the box to Gift Aid on your order, you agree that you are a UK taxpayer and understand that if you pay less Income Tax and/or Capital Gains Tax than the amount of Gift Aid claimed on all your donations in that tax year it is your responsibility to pay any difference.
Please contact us if you wish to cancel your Gift Aid declaration, if you have changed your name or address, or if you no longer pay sufficient tax to qualify for Gift Aid. If you pay Income Tax at the higher or additional rate and want to receive the additional tax relief due to you, you must include all your Gift Aid donations on your Self-Assessment tax return or ask HM Revenue & Customs to adjust your tax code.
How We Issue Your Tickets
All you need to gain entry is your e-ticket. You can download a pdf containing your booking information. We will also send you confirmation of your booking information and ticket number to the email address you supplied. We do not send tickets in the post.
There is no need to print your tickets, but if you prefer you can print the pdf or email confirmation and present this upon arrival.
Access to the Attraction
Children under 16 years of age must be accompanied by an adult (18+). For safety reasons, we recommend one adult is responsible for no more than 6 children.
The Heritage Track Trail is subject to availability.
When booking the guided mini-bus tour, please let us know if you have any disability access requirements.
We reserve the right to remove from the attraction or refuse entry to anyone who:
Behaves in a way that adversely affects the enjoyment or other visitors
Uses threatening, abusive or insulting language or behaviour, or in any way provokes a breach of the peace
Is or appears to be under the influence of drugs or alcohol
We welcome all registered guide dogs, hearing dogs and medical alert dogs into the attraction. Please contact us on 03339 999886 prior to your visit.
We do not allow other dogs or pets into the attraction and they cannot be left in vehicles for safety reasons.
Limitation of Liability
SHL’s liability to you is limited to refunding the price of the products if the attraction is unable to open. SHL is not responsible to you to any greater extent. SHL is not liable to you by reason of any representation, implied warranty, condition or other term, duty at common law, under the express terms of these Terms and Conditions or in negligence (whether on the part of SHL, its officers, employees or agents) for an indirect or consequential loss (including financial loss such as loss of profit or otherwise) that you may incur as a consequence of the use of the website, the supply of tickets or their use by you.
SHL shall not be deemed to be in breach of these Terms and Conditions or any other contract with you by reason of any delay in performing or any failure to perform any of its obligations in relation to tickets ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Nothing in these Terms and Conditions shall serve to exclude or limit SHL’s liability in respect of death or personal injury caused by SHL’s negligence or the negligence of its officers or employees or for any fraudulent misrepresentation.
No person who is not a party to these Terms and Conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.
Nothing in these Terms and Conditions affects any of your statutory rights which may not be legally excluded.
Changes to the Terms and Conditions of Sale
Our Terms and Conditions of Sale may be changed. Please review them regularly. If you continue to use the website after a change has been made you are deemed to have accepted it.
Law and Jurisdiction
These Terms and Conditions of Sale shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in relation to the website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any of these terms or conditions of sale should be deemed to be illegal, invalid or otherwise unenforceable, it shall be deemed deleted and the remaining terms and conditions shall survive and continue to be binding and enforceable.
GROUP BOOKINGS TERMS AND CONDITIONS
These terms and conditions for Group Bookings are made up of (1) these terms and conditions for Group Bookings and (2) Silverstone Heritage Limited’s ticket terms and conditions of sale.
If there is a clash between what these terms say and what the ticket terms and conditions of sale say, then these terms are the ones that apply.
Definitions in the ticket terms and conditions of sale apply to these terms, together with further definitions set out below:
‘Booker’ means either the Group Booker who acts as agent for all members of the booking.
‘Group’ means a single booking for 10 persons or more.
‘Group Booker’ means a person who is at least 18 years of age and who makes a Group Booking.
‘Group Booking’ means any booking made on behalf of a Group.
‘Group Member’ means any person on a Group Booking.
Role of the Booker
The Booker will be responsible for the Group Booking and accepts these terms and conditions on behalf of the Group Members. The Booker will be responsible for receiving and relaying any and all communications concerning the booking.
Making a Booking
Bookings for up to 14 persons can be made on-line. Bookings for more than 15 persons must be made by calling 03339 999884.
Group rates apply to 10 persons or more. Groups must book in advance in order to receive the Group Booking discount. Groups are required to arrive within their allocated time slot. Arrival more than half an hour either side of an allocated time slot may render the Group liable for an on the day surcharge (i.e. the difference between the Group Booking discount and the on the day individual ticket price per person).
Each Group Booking may have one free Group Leader per 20 persons (not including carers).
For Group Bookings arriving by coach, the coach driver may enter the attraction free of charge. Coaches may park in the designated coach park.
Please contact email@example.com if you have any queries whilst making your Group Booking.
GENERAL COMPETITION AND PRIZE DRAW TERMS AND CONDITIONS
Please visit our Competition Terms & Conditions page for full details.
WHAT ARE COOKIES?
A cookie is a simple text file that is stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like who you are, your preferences and what is in your shopping basket.
TYPES OF COOKIES
We use three types of cookie:
Session cookies: these are temporary cookies and are only stored until you leave the website or when you close your web browser
Persistent cookies: these last for a fixed period of time, defined within the cookie, and allow the website to recognise the device again when the user returns to that website on that device.
Third party cookies: we work with third parties who, on our behalf, research the use of our website and activities on it. In doing so they may place a cookie on your device, however, it would not contain any personal information that others could read and understand. We also work with third parties to evaluate the effectiveness of our advertising and promotions on third party websites. Again, the cookie would not contain any personal information that others could read and understand.
We use a range of cookies that enable us to offer an enhanced, personalised experience. The information stored in cookies falls into the following categories:
Strictly necessary cookies
These cookies are essential in order to enable you to use the website and its features. Without these cookies, we are unable to provide the services you have asked for, such as viewing content or purchasing tickets.
These cookies collect information about how visitors use the website, such as which pages visitors go to most often and if they get error messages. All information these cookies collect is aggregated and therefore anonymous, and is only used to improve how the website works.
These cookies allow the website to remember choices you make, such as your user name and preferred settings, and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Targeting or advertising cookies
These cookies are used to deliver adverts more relevant to you and your interests, to limit the number of times you see an advertisement and to help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with organisations such as advertisers.
HOW TO MANAGE COOKIES
You can delete all cookies that are already on your device and prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a website and some services and functionalities may not work.
To manage cookies linked to targeting or advertising activities, visit www.youronlinechoices.eu.
WEBSITE TERMS AND CONDITIONS OF USE
This legal notice applies to the entire contents of the website under the domain name ‘www.silverstone-experience.co.uk’ and any subdomains, and to any correspondence between you and us and to any newsletters or publications downloaded by you or sent to you by us (the “Website”).
The Website is operated by Silverstone Heritage Limited (SHL), (a Community Benefit Society), the charitable organisation that operate The Silverstone Experience, Silverstone Circuit, Northants, NN12 8TN, Registration Number 7962.
Our Website Terms of and Conditions of Use may be changed from time to time. Please review them regularly. If you continue to use the Website after a change has been made to the terms and conditions of use, you are deemed to have accepted it.
You must be at least 18 years of age or be accessing the Website with the full consent of a parent or legal guardian who has agreed to these terms and conditions of use on your behalf.
In the Terms and Conditions of Use:
‘Marks’ means the trade marks, logos or brands for the time being and from time to time properly used or adopted by and belonging to SHL or a third party. The term ‘trade marks’ shall where the context admits be deemed to include all logos and service marks.
‘Information’ means information, to the extent it is protected by copyright or related rights, and is not expressly marked as belonging to a third party, including all or any part of any test, image, audio, video or any other type of media in any format contained and comprised in the Website. ‘Information’ does not include Marks.
‘Third Party Intellectual Property’ means all or any part of any Marks, text, image, audio, video or any other type of media in any format contained and comprised in the Website and expressly marked as belonging to a third party.
‘We’, ‘our’, ‘us’ and ‘SHL’ shall mean Silverstone Heritage Limited.
‘Website’ means our website at www.silverstone-experience.co.uk and any sub-domains including any correspondence between you and us and to any newsletters or publications downloaded by you or sent by you to us.
You may not use the Website:
for the posting, uploading, emailing or other transmission of any material, the publication, dissemination, use or possession or which infringes the rights of any person or which is unlawful in any other respect;
in any way which is abusive, defamatory or obscene or which will harass, distress or inconvenience any person or which might restrict or inhibit the use and enjoyment of the Website by any person;
for the posting, uploading, emailing or other transmission of any unsolicited or unauthorised advertising, promotional materials, ‘junk mail’, ‘spam’, ‘chain letters’, ‘pyramid schemes’ or any other form of solicitation or commercial exploitation;
for the posting, uploading, emailing or other transmission of any material that contains software viruses or any other computer code, files or programs designed to interrupt, restrict, destroy, limit the functionality of or compromise the integrity of any computer software or hardware or telecommunications equipment;
in such a way so as to remove the copyright or trade mark notice(s) from any copies of any Materials made in accordance with these terms; or
in any way that might bring SHL, any of its employees, volunteers or affiliates into disrepute.
SHL or its licensors or contributors own the copyright and all other intellectual property rights in the Information on the Website.
Nothing contained in the Website shall be construed as granting any licence or right to use our Marks or those comprised in any Third Party Intellectual Property displayed on our Website without our prior written permission or that of any third party owner. Your misuse of the Marks or our Website is strictly prohibited.
Material You Share With Us
You hereby grant SHL a non-exclusive, royalty-free, perpetual and worldwide licence to republish any material you submit, post, upload, email or otherwise transmit to them or to the Website in any format including (without limitation) print and electronic format.
SHL may publish any material you submit, post, upload, email or otherwise transmit to it or to the Website at its sole discretion and it shall be entitled to make additions or deletions to any such material prior to publication. All such material shall be regarded as ‘Information’ and the terms contained in this document shall apply to them.
You hereby waive all the moral rights that you have under Chapter IV of the Copyright, Design and Patents Act 1988 in respect of any material you submit, post, upload, email or otherwise transmit to SHL or to the Website.
Removal of Material and Access to the Website
SHL shall have the right to refuse to allow you access to the Website or any part of it at any time and for any reason without giving you any advance notice.
SHL shall have the right at any time and for any reason to remove from the Website any material posted, uploaded, emailed or otherwise transmitted by you without giving you any advance notice.
Whilst effort has been taken to ensure that the Website is free from viruses, SHL gives no warranties that it is indeed free from viruses and you are responsible for ensuring that you have installed adequate virus checking software.
SHL shall not be responsible for any viruses or any other computer code, files or programs designed to interrupt, restrict, destroy, limit the functionality of or compromise the integrity of any computer software or hardware or telecommunications equipment or other material transmitted with or as part of the Website or any other internet site.
Some of the pages on the Website include links to external websites. These are for your convenience only. SHL does not endorse and is not responsible for the content of these external websites.
You agree to provide true, accurate, current and complete information about yourself in any registration or subscription form you complete (‘the Registration Information’). You agree to maintain and promptly update the Registration Information to keep it true, accurate, current and complete.
SHL will process your personal data in accordance with data protection legislation.
Whilst every effort has been taken to ensure the accuracy of the Information on the Website, no warranty is given as to its accuracy and completeness.
SHL cannot guarantee that you will have uninterrupted access to the Website.
Notwithstanding anything else in these Terms and Conditions of Use, to the fullest extent permitted by law, SHL excludes all warranties (whether express or implied) and all liability to you in respect of the Website, its content and your use of it.
Law and Jurisdiction
These Terms and Conditions of Use shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in relation to the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any of the Terms and Conditions of Use should be determined to be illegal, invalid or otherwise unenforceable, it shall be deemed deleted and the remaining Terms and Conditions of Use shall survive and continue to be binding and enforceable.
If you have any comments concerning the Website, please email: firstname.lastname@example.org.
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