Terms & Conditions

TICKET TERMS AND CONDITIONS OF SALE

This legal notice applies to all purchases made by you through the website under the domain name [www.silverstone-experience.co.uk] (the ‘website’ or ‘site’).

By booking tickets through the website you are entering in to an agreement with Silverstone Heritage Limited (‘SHL’), a company registered in England and Wales (Company Number: 08740498) and a registered charity (Charity Number: 1166279) whose registered office is at Silverstone Circuit, Towcester, Northamptonshire NN12 8TN, on the terms and conditions set out below.

These terms and conditions of sale are additional to and not a substitute for the Website Terms and Conditions of Use of the SHL website.

 

Ordering Tickets

When you confirm your order for tickets by selecting ‘confirm order’ on the payment page, you are making an offer to SHL to purchase the tickets on the terms set out in your order.  Your tickets will be booked and you will receive a confirmation of this by email, normally within 24 hours.  You are responsible for making sure the information in your order is correct before confirming the order.

If you are unable to see the confirmation screen or have any other problem, please email us at enquiries@silverstone-experience.co.uk.

When you book tickets using the website, you are deemed to have read, understood and agreed to these terms and conditions, including the Website Terms and Conditions of Use.

We accept online payment in a secure environment, and we currently accept Mastercard and Visa credit cards, Visa and Maestro debit cards, paypal and applepay.  All transactions are shown in pounds sterling (£).  All prices quoted are correct at the time of publication and where appropriate include UK sales tax (VAT) at the current rate.

Payment is requested 4 weeks prior to arrival.

If your preferred time of arrival is not available you will be allocated the nearest available time slot.

We suggest you allocate three to four hours for your visit.  Last entry time into the attraction is two hours before closing.

 

Types of Ticket and Ticket Holders

Available tickets are as follows:

Adult: a person aged 16 to 64 inclusively

Child: a person aged 5 to 15 inclusively

Adult Senior: a person aged 65 or older

Unemployed: an adult who holds a valid ES40

Deaf or disabled: a person with a hearing impairment or disability

Carer/disabled helper: a person accompanying a disabled person

Visitors who have any of the below documentation are entitled to one free carer ticket:

  • Letter/notice of entitlement for Disability Living Allowance/Personal Independence Payment
  • Letter from your Doctor
  • Current and valid Blue Badge or Freedom Pass

Student: an adult or adult senior who holds any type of valid photographic identity card showing they are a student

Family: 2 adults and 2 children, 2 adults and 3 children, 1 adult and 2 children, 1 adult and 3 children, or 1 adult and 4 children.

Silverstone Experience Member: an adult who holds a valid Silverstone Experience membership

 

Group Discount

When you book 15 or more tickets you receive a discount on the cost of the tickets.  To make bookings for 15 or more people please call 03339 999884.

Children’s education groups should be booked through our education team at learning@silverstone-experience.co.uk/tickets.

Please see our Group Bookings Terms and Conditions [www.silverstone-experience.co.uk/terms-conditions].

 

Visiting during Major Events

If booking a visit during one of Silverstone Circuit’s Major Events, entry to the attraction will be subject to also holding a ticket to the event.

For Group Bookings please contact helen.hoban@silverstone.co.uk to purchase your Group event tickets.

 

Ticket Purchase and Validity

When you have confirmed your order, no details of your booking can be changed. Orders for tickets are non-refundable.  Most tickets are not transferable – they are only valid for the time, day and event stated upon them.

Tickets are for personal use only and cannot be resold, transferred or used for promotional, commercial or fundraising purposes without the prior written permission from SHL.

 

Gift Aid

If you are a UK taxpayer and have bought tickets that include a donation, SHL can claim back extra money from the government through the Gift Aid scheme.  For every pound paid, SHL can claim back £0.25.

By ticking the box to Gift Aid on your order, you agree that you are a UK taxpayer and understand that if you pay less Income Tax and/or Capital Gains Tax than the amount of Gift Aid claimed on all your donations in that tax year it is your responsibility to pay any difference.

Please contact us if you wish to cancel your Gift Aid declaration, if you have changed your name or address, or if you no longer pay sufficient tax to qualify for Gift Aid.  If you pay Income Tax at the higher or additional rate and want to receive the additional tax relief due to you, you must include all your Gift Aid donations on your Self-Assessment tax return or ask HM Revenue & Customs to adjust your tax code.

 

How We Issue Your Tickets

All you need to gain entry is your e-ticket.  You can download a pdf containing your booking information.  We will also send you confirmation of your booking information and ticket number to the email address you supplied.  We do not send tickets in the post.

There is no need to print your tickets, but if you prefer you can print the pdf or email confirmation and present this upon arrival.

 

Access to the Attraction

Children under 16 years of age must be accompanied by an adult.  For safety reasons, we recommend one adult is responsible for no more than 6 children.

The Heritage Track Trail is subject to availability.

When booking the guided mini-bus tour, please let us know if you have any disability access requirements.

We reserve the right to remove from the attraction or refuse entry to anyone who:

  • Behaves in a way that adversely affects the enjoyment or other visitors
  • Uses threatening, abusive or insulting language or behaviour, or in any way provokes a beach of the peace
  • Is or appears to be under the influence of drugs or alcohol

We welcome all registered guide dogs, hearing dogs and medical alert dogs into the attraction.  Please contact us on 03339 999886 prior to your visit.

We do not allow other dogs or pets into the attraction and they cannot be left in vehicles for safety reasons.

 

Limitation of Liability

SHL’s liability to you is limited to refunding the price of the products if the attraction is unable to open.  SHL is not responsible to you to any greater extent.  SHL is not liable to you by reason of any representation, implied warranty, condition or other term, duty at common law, under the express terms of these Terms and Conditions or in negligence (whether on the part of SHL, its officers, employees or agents) for an indirect or consequential loss (including financial loss such as loss of profit or otherwise) that you may incur as a consequence of the use of the website, the supply of tickets or their use by you.

SHL shall not be deemed to be in breach of these Terms and Conditions or any other contract with you by reason of any delay in performing or any failure to perform any of its obligations in relation to tickets ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Nothing in these Terms and Conditions shall serve to exclude or limit SHL’s liability in respect of death or personal injury caused by SHL’s negligence or the negligence of its officers or employees or for any fraudulent misrepresentation.

No person who is not a party to these Terms and Conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.

Nothing in these Terms and Conditions affects any of your statutory rights which may not be legally excluded.

 

Privacy and Personal Data

We are committed to keeping your personal information safe.  We process personal information in accordance with data protection legislation.

For more details, see our Privacy Policy [www.silverstone-experience.co.uk/terms-conditions].

 

Why do we ask for personal information from you?

We ask for personal information from you when you use our website for the following reasons:

  • To process your order
  • To send you confirmation of your order by email
  • To claim Gift Aid

 

What happens to your data?

Your personal data is held securely by SHL in accordance with data protection legislation.  When you book tickets through our website, we will email you to confirm your order details.  For more information about how we manage your data please see our Privacy Notice [www.silverstone-experience.co.uk/terms-conditions].

We use FDMS for collecting and processing financial data and they comply with PCI DSS regulations.

If you choose tickets that include a donation and you Gift Aid your order, your personal data will be passed on to HM Revenue & Customs only for the purpose of claiming Gift Aid on your order.  Your personal data may be stored by HM Revenue & Customs for up to seven years for the purposes of financial auditing.

We endeavour to ensure that the third parties we use to run this area of the website collect and process your data in accordance with data protection legislation and comply with our Privacy Policy.

 

Removing your personal data

You have the right to have your data removed from the SHL systems at any time.  In some cases we may be unable to remove your personal data from third party systems, such as those belonging to HM Revenue & Customers.

If you have any questions regarding the use of your data, please email: dataprotectionofficer@silverstone.co.uk.

 

Cookies

When you visit the website we may send you a cookie.  A cookie is a text-only string of information that is stored by the web browser on your device so that the website can remember who you are.

Cookies are used in the following ways:

  • To compile anonymous, aggregated statistics that allow us to understand how users use the website and to help us improve the website
  • To temporarily identify a user throughout the browser session in order to remember the selections from previous pages.

 

For further information on how we use cookies, please see our Cookie Policy [www.silverstone-experience.co.uk/terms-conditions].

 

Changes to the Terms and Conditions of Sale

Our Terms and Conditions of Sale may be changed.  Please review them regularly.  If you continue to use the website after a change has been made you are deemed to have accepted it.

 

Law and Jurisdiction

These Terms and Conditions of Sale shall be governed by and construed in accordance with the laws of England and Wales.  Any disputes arising in relation to the website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any of these terms or conditions of sale should be deemed to be illegal, invalid or otherwise unenforceable, it shall be deemed deleted and the remaining terms and conditions shall survive and continue to be binding and enforceable.

GROUP BOOKINGS TERMS AND CONDITIONS

Introduction

These terms and conditions for Group Bookings are made up of (1) these terms and conditions for Group Bookings and (2) Silverstone Heritage Limited’s ticket terms and conditions of sale.

If there is a clash between what these terms say and what the ticket terms and conditions of sale say, then these terms are the ones that apply.

Definitions in the ticket terms and conditions of sale apply to these terms, together with further definitions set out below:

‘Booker’ means either the Group Booker who acts as agent for all members of the booking.

‘Group’ means a single booking for 15 persons or more.

‘Group Booker’ means a person who is at least 18 years of age and who makes a Group Booking.

‘Group Booking’ means any booking made on behalf of a Group.

‘Group Member’ means any person on a Group Booking.

Role of the Booker

The Booker will be responsible for the Group Booking and accepts these terms and conditions on behalf of the Group Members.  The Booker will be responsible for receiving and relaying any and all communications concerning the booking.

Making a Booking

Bookings for up to 14 persons can be made on-line.  Bookings for more than 15 persons must be made by calling 03339 999884.

General

Group rates apply to 15 persons or more.  Groups must book in advance in order to receive the Group Booking discount of 10% per person.  Groups are required to arrive within their allocated time slot.  Arrival more than half an hour either side of an allocated time slot may render the Group liable for an on the day surcharge (i.e. the difference between the Group Booking discount and the on the day individual ticket price per person).

Each Group Booking may have one free Group Leader per 20 persons (not including carers).

For Group Bookings arriving by coach, the coach driver may enter the attraction free of charge.  Coaches may park in the designated coach park.

Please contact groups@silverstone-experience.co.uk if you have any queries whilst making your Group Booking.

DONOR PACKAGE TERMS & CONDITIONS

This page together with our Privacy Policy and Terms of Website Use tells you information about us and the legal terms and conditions (the “Terms”) on which we sell any of The Silverstone Experience project (the “Project”) supporter packages listed on our website (“our site”) to you.

Our site provides you with the opportunity to order a donor and a gift package available at www.silverstone-experience.co.uk. Except where these Terms make specific references to either the Donor Package or the Gift Package these Terms will apply to both generically as the “Products”.

These Terms will apply to any contract between us for the sale of Products to you (the “Contract”). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.

The Project is planned to open in or around spring 2019 (the “Project Opening Date”). However, this is subject to change and variation by us. We will use reasonable efforts to update you on the progress of the Project via email to the email address you have provided to us when you order a Product through our site. In any event, we will use reasonable efforts to provide you with at least six months’ notice of the Project Opening Date.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in clause 6. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 26th June 2017.

Purchasers of the £375 Gift Package only will also be subject to the terms and conditions relating to the Silverstone Single Seater Experience available here (http://www.silverstone.co.uk/terms-and-conditions/experience-terms-conditions/).

Purchasers of Platinum Donor Packages only will also be subject to the terms and conditions relating to hospitality available here

Purchasers of Gold Donor Packages only will also be subject to the terms and conditions relating to 2019 British Grand Prix here.

These Terms, and any Contract between us, are only in the English language.

1. – Information about us

1.1 – We operate the website www.silverstone-experience.co.uk. We are Silverstone Heritage Limited, a company registered in England and Wales (Company Number: 08740498) and a registered charity (Charity Number: 1166279) with our registered office at Silverstone Circuit, Towcester, Northamptonshire NN12 8TN. Our main trading address is the Jimmy Brown Centre, Silverstone Circuit, Towcester, Northamptonshire NN12 8TN. Our VAT number is GB 178 1741 84.

1.2 – Contacting us as a consumer:

1.2.1 – To cancel a Contract in accordance with your legal right to do so as set out in clause 7, you just need to let us know that you have decided to cancel. The easiest way to do this is to e-mail us at info@silverstone-experience.co.uk or by post to Silverstone Experience Membership Team, Innovation Centre, Silverstone Circuit, Towcester, Northamptonshire NN12 8TN. If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us.

1.2.2 – If you wish to contact us for any other reason, including because you have any complaints, you can contact us by telephoning our customer service team by e-mailing us at info@silverstone-experience.co.uk.

1.2.3 -If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

2 – Our Products

2.1 – The images of the Products, including but not limited to the Limited Edition Components (defined at clause 13.1) and the Life Time Project Supporters’ lapel badge, on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of such Products and such Products may vary slightly from those images.

2.2 – The packaging of the Products may vary from that shown on images on our site.

3 – Use of our site

3.1 – Your use of our site is governed by our Terms of Website Use Policy. Please take the time to read these, as they include important terms which apply to you. You may only purchase Products from our site if you are at least 18 years old.

4 – How we use your personal information

We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

5 – How the contract is formed between you and us

5.1 – Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

5.2 – After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 5.3.

5.3 – We will confirm our acceptance to you by sending you an e-mail (the “Dispatch Confirmation”)

5.4 – If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site as referred to in clause 10.5 or your order is cancelled in accordance with clause 11.4, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount charged as soon as possible.

5.5 – Once the Contract is formed in accordance with clause 5.3 you will be entitled to receive the benefits listed on our site comprising that particular Product.

6 – Our right to vary these Terms

6.1 – We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed.

6.2 – Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.

6.3 – We may revise these Terms as they apply to your order from time to time to reflect the changes in relevant laws and regulatory requirements.

6.4 – If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.

7 – Your consumer right of return and refund

7.1 – If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 7.2. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund of the amount you have paid. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.

Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:

Your Contract End of the cancellation period
Your Contract is for the Products The end date is the end of 14 days after the day on which you are listed on our site as a project supporter (the “Listing”).

Example: if we provide you with a Dispatch Confirmation on 1 January and the Listing is published on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.

7.3 – To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to e-mail us at info@silverstone-experience.co.uk or by post to Silverstone Membership Team, Innovation Centre, Silverstone Circuit, Towcester, Northamptonshire NN12 8TN. Please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.

7.4 – If you cancel your Contract we will:

7.4.1 – refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

7.4.2 – make any refunds due to you as soon as possible and in any event within the deadlines indicated below:

7.4.2.1 – if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see clause 7.7;

7.4.2.2 – if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.

7.5 – If you have returned the Products to us under this clause 7 because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

7.6 – We will refund you on the credit card or debit card used by you to pay.

7.7 – If a Product has been delivered to you before you decide to cancel your Contract:

7.7.1 – then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can send it back to us marked for the attention of Silverstone Experience Membership Team, Innovation Centre, Silverstone Circuit, Towcester, Northamptonshire NN12 8TN;

7.7.2 – unless the Product is faulty or not as described (in this case, see clause 7.5), you will be responsible for the cost of returning the Products to us;

7.8 – Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 7 or anything else in these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

8 – Delivery

8.1 – We will contact you with an estimated delivery date, which for the Products will be once the Listing is published on our site, and the Products will be your responsibility from that time.

8.2 – You own the Products once we have received payment in full.

8.3 – If we miss the delivery deadline for any Products then you may cancel your order straight away if any of the following apply:

8.3.1 – we have refused to deliver the Products;

8.3.2 – delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

8.3.3 – you told us before we accepted your order that delivery within the delivery deadline was essential.

8.4 – If you do not wish to cancel your order straight away, or do not have the right to do so under clause 8.3, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline.

8.5 – If you do choose to cancel your order for late delivery under clause 8.4 or clause 8.5, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your order we will refund any sums you have paid to us for the cancelled Products and their delivery.

9 – No international delivery

9.1 – Unfortunately, we do not deliver to addresses outside the UK.

9.2 – You own the Products once we have received payment in full.

10 – Price of products and delivery charges

10.1 – The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 10.5 for what happens if we discover an error in the price of Product(s) you ordered.

10.2 – Prices for our Products may change from time to time, but changes will not affect any order you have already placed.

10.3 – The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

10.4 – The price of a Product includes all delivery charges.

10.5 – Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:

10.5.1 – where the Product’s correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Products to you; and

10.5.2 – if the Product’s correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. However, if we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Product and refund you any sums you have paid

11 – How to pay

11.1 – Payment for all Products will be made once you place an order in accordance with clause 5.

11.2 – You will only be able to pay for Products using a debit card or credit card. We accept the following cards: Mastercard, Visa and Visa Debit.

12 – Annual Membership

12.1 – Payment for all Products will be made once you place an order in accordance with clause 5.

12.1.1 – purchasers of the £500 Donor Package shall start once the membership pass is issued to you and shall last for one year from the Project Opening Date unless otherwise stated. After the expiry of the annual membership you may renew your Membership for subsequent periods of one year and you acknowledge that the price of the Membership may increase and the terms change; or

12.1.2 – purchasers of the Platinum, Gold and Life Time Membership Donor Package and shall start once the membership pass is issued to you and will expire upon death of that member.

12.2 – The pass for Membership provided to relevant purchasers under clause 12.1 will allow such members free entry to the Project, during the advertised opening hours of the Project, for the duration of your Membership upon production of a valid membership pass card belonging to the member seeking entry.

12.3 – If your Membership pass needs replacing we will replace it free of charge upon receipt of notice from you through the methods specified in clause 1.2.2.

12.4 – Your Membership pass is personal to you and cannot be transferred to another person. You must not lend your Membership pass to another person. To protect all members, we may ask you to see another form of identification (besides your membership card) before we allow you into the Project.

12.5 – If another person uses your Membership pass we reserve the right to end your Membership.

12.6 – You may cancel your Membership at any time but all refunds will be subject to clause 7 of these Terms.

12.7 – Notwithstanding the terms of this clause 12, every purchaser of a Product will receive regular updates surrounding the Project via email to the email address supplied by you at clause 5.1. If you wish to opt out of receipt of such emails then please contact us by the methods prescribed at clause 1.2.

13 – Limited edition components of the Products

13.1 – Dependent on the Products purchased, the purchaser will receive either:

13.1.1 – one limited edition commemorative souvenir (for Platinum, Gold and Silver package purchasers only);

13.1.2 – one limited edition commemorative supporter’s guide book (for Platinum, Gold, Silver, Lifetime Membership and £500 Donor package purchasers only); and

13.1.3 – two limited edition “Founding Donor” Lanyards for each relevant Product purchased (together the “Limited Edition Components”).

13.2 – The Limited Edition Components will be delivered to you in person either:

13.2.1 – at the VIP Party (for Platinum Package purchasers only); or

13.2.2 – at the VIP Silverstone Experience Preview Day (for Gold, Silver and Lifetime Membership purchasers only); or

13.2.3 – at your first visit within the first three months of the Project Opening Date (for the £500 Donor Package or Gift Packages).

14 – Manufacturer Guarantees

14.1 – Some of the Products that contain physical product components (including but not limited to the Limited Edition Components and the Life Time members supporters lapel badge) we sell to you may come with a manufacturer’s guarantee. For details of the applicable terms and conditions, please refer to the manufacturer’s guarantee provided with such applicable Products.

14.2 – A manufacturer’s guarantee is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

15 – Our warranty for the Products

15.1 – For Products that contain physical product components (including but not limited to the Limited Edition Components and the Life Time members supporters lapel badge) and which do not have a manufacturer’s guarantee, we provide a warranty that on delivery and for a period of 12 months from delivery, the Products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 15.2.

15.2 – The warranty in clause 15.1 does not apply to any defect in the Products arising from:

15.2.1 – fair wear and tear;

15.2.2 – wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;

15.2.3 – if you fail to operate or use the Products in accordance with the user instructions

15.2.4 – any alteration or repair by you or by a third party who is not one of our authorised repairers; or

15.2.5 – any specification provided by you.

15.3 – If you are a consumer, this warranty is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

16 – Platinum package purchasers hospitality for British Grand Prix

16.1 – Platinum package purchasers will be provided hospitality for the British Grand Prix occurring in each of the following calendar years: 2017, 2018 and 2019 (the “Hospitality”).

16.2 – The Hospitality will be subject to the terms and conditions for Grand Prix hospitality available at (http://www.silverstone.co.uk/terms-and-conditions/2016-formula-1-british-grand-prix-hospitality-terms-conditions/). Please take the time to read these terms and conditions, as it includes important terms which apply to you.

16.3 – The Hospitality will take place in the Project supporter’s platinum lounge.

16.4 – The Hospitality will include:

16.4.1 – admission to the circuit on the Sunday of the British Grand Prix occurring in each of the following calendar years: 2017, 2018 and 2019;

16.4.2 – parking at the venue;

16.4.3 – the provision of breakfast, lunch, afternoon tea and complimentary bar facilities.

16.5 – The tickets for the Hospitality (including an itinerary and car pass) will be posted to the Platinum package purchaser on or around two to six weeks before the date of the Hospitality in each calendar year.

17 – Our liability to consumers

17.1 – If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

17.2 – We only supply the Products for domestic and private use. You agree not to use the Product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

17.3 – We do not in any way exclude or limit our liability for:

17.3.1 – death or personal injury caused by our negligence;

17.3.2 – fraud or fraudulent misrepresentation;

17.3.3 – any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

17.3.4 – any breach of the terms implied by section 13 and 14 of the Sale of Goods Act 1979 (description and satisfactory quality); and

17.3.5 – defective products under the Consumer Protection Act 1987.

18 – Events outside our control

18.1 – We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 18.2.

18.2 – An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

18.3 – If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

18.3.1 – we will contact you as soon as reasonably possible to notify you; and

18.3.2 – our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is ove

You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid.

19 – Communications between us

19.1 – When we refer, in these Terms, to “in writing”, this will include e-mail.

19.2 – You may contact us as described in clause 1.2.

20 – Other important terms

20.1 – We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

20.2 – You may only transfer your rights or your obligations under these Terms, aside from those rights specified in clause 12, to another person if we agree in writing. However if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of our warranty in clause 15 to the recipient of the gift without needing to ask our consent.

20.3 – This Contract is between you and us. No other person shall have any rights to enforce any of its term, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. However, if you are a consumer, the recipient of your gift of a Product will have the benefit of our warranty at clause 15, but we and you will not need their consent to cancel or make any changes to these Terms.

20.4 – Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

20.5 – If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

20.6 – Please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

GENERAL COMPETITION AND PRIZE DRAW TERMS AND CONDITIONS

Introduction
General Competition and Prize Draw Terms and Conditions
1. Eligibility
2. Entry
3. The Prize
4. Winner Selection
5. Winner Contact (including time sensitive/critical prizes)
6. Manipulation of services
7. Liability
8. Privacy
9. General
10. Contact Details and Further Information

Introduction
The following terms and conditions apply to all competitions and prize draws promoted by the Promoter in any media including without limitation online and/or on mobile.  Please see end of these terms and conditions for details of the Promoter.

These general terms and conditions apply in addition to any specific terms and conditions which may be mentioned in any promotion of or messages about that competition or prize draw on any platform (“interaction information”).  Together these general terms and conditions and the interaction information shall be referred to as the “interaction terms and conditions”.  To the extent that there is any inconsistency between these general terms and conditions and any interaction information, the interaction information will prevail.

The interaction terms and conditions may be amended at any time without prior notice.  Any changes will be posted on the Silverstone website. It is your responsibility to ensure you review the current interaction terms and conditions before entering any competition or prize draw.

By taking part in the competition or prize draw, you accept and agree to the interaction terms and conditions. If you do not agree with any of the interaction terms and conditions then you should not take part in the competition or prize draw.

We recommend that you print and store or save a copy of these terms and conditions for future reference during the competition or prize draw.

General Competition and Prize Draw Terms & Conditions

The following general terms and conditions apply to all competitions and prize draws.

  1. Eligibility

1.1. Entrants must meet the eligibility requirements as specified in the interaction terms and conditions.

1.2. Entrants must be residents of the United Kingdom and must be aged 18 years or over at the time of entry, unless specified otherwise.

1.3. Unless otherwise specified in the interaction information, entrants must enter using a valid geographical landline (beginning 01 or 02) or mobile telephone number (beginning 071-079). Please note that using non-geographic numbers (including without limitation numbers beginning 03, 05, 070, 08 or 09) is likely to be deemed an attempt to manipulate the competition/prize draw (in line with section C) and may result in such entries being invalid and/or forfeiture of any prize.

1.4. Employees and members of their immediate families (including any live-in partner) of the Promoter, companies within the Silverstone group of companies and/or those associated with the operation or promotion of the competition or prize draw, including without limitation the provider of the prize, are ineligible to enter. Any such entries are invalid.

1.5. The Promoter reserves the right in its sole discretion to ask for evidence to verify the age, identity and/or eligibility of an entrant at any time, and to use any channels and methods available to carry out checks of any details provided.  Failure to provide such evidence in a timely manner may result in forfeiture of the prize.

  1. Entry

2.1. The opening date and closing date and time for entries are as indicated in the interaction information.  Any entries received before the competition or prize draw opens or after the closing date and time will not be counted but may still be charged.

2.2. For competition entry, entrants must answer the question or complete the task specified and submit the information as indicated in the interaction information.  For prize draw entry, entrants must submit the information as indicated in the interaction information.

2.3. Entrants may be required to provide their full name, full contact telephone number (including area code if providing a landline number) or other method of contact (if applicable), email address and/or any other information as specified at the time of entering the promotion.  This information cannot be amended once an entrant has entered the promotion.

2.4. Each entrant will be charged the cost of entry (if any) as indicated in the interaction information.  If charges apply, entrants must have the permission of the bill payer before entering the promotion.  Any cost of entry and/or entry delivery costs includes taxes.

2.5. Entry to the promotion must be by the applicable method(s) as indicated in the interaction information which may include any (but not necessarily all) of the following:

2.5.1. SMS entry: SMS entrants should send an SMS to the shortcode as indicated in the interaction information.  The charge per SMS will be the cost indicated in the interaction information plus any applicable standard network charges.  The total cost will be dependent on the entrant’s network. Charges will be deducted from the entrant’s available credit if they are a pre-pay customer or appear on their monthly statement if they are a pay-monthly customer.

SMS entrants will receive an SMS text message confirming their entry. SMS entrants may opt out of receiving additional marketing messages at any time (please see section 8.2 of these terms and conditions).

2.5.2. Web entry: Web entrants are required to follow the instructions on the website as indicated in the interaction information.  Internet service providers’ fees may apply when accessing the internet.

2.5.3. Postal entry: Postal entrants may enter the promotion by mailing their full name and a contact telephone number (including area code if providing a landline number) or other method of contact (as applicable), as well as other required information and/or material to the postal address as specified in the interaction information. Entries must be sent on a postcard or on or within an envelope.  Entries received on anything other than a postcard or envelope will not be accepted.  In the case of multiple entries received in a single envelope or postcard, only one entry will be entered into the promotion.  Entries sent by post must be received at the relevant postal address specified for entries by the closing date and time for receipt of entries.  Postal entries without correct and sufficient postage paid will be invalid and will not be considered. Personal and hand deliveries will not be accepted.

2.6. Entries must not be sent in through agents, third parties or on behalf of another person unless otherwise specified in the interaction information.  Such entries are void.  Bulk entries are void and cannot be accepted.

2.7. Any entries which are above the maximum number of entries for each method of entry as specified in the interaction information or which are incomplete, without all the required information, inaudible, incomprehensible, incorrectly submitted, lost, damaged in any way, made or received after the deadline for receiving entries has passed or which are not received by the Promoter or are not otherwise in accordance with the interaction terms and conditions are invalid and will be discounted.

2.8. In the event of any fault, mistake, misunderstanding or dispute concerning the correctness or acceptability of any answers given by entrants, or the operation of any part of the competition or prize draw service, networks or systems, the decision of the Promoter shall be final.

  1. The Prize

3.1. The prize is as specified in the interaction information.  Unless otherwise stated in the interaction information, each entrant is limited to winning one prize per competition or prize draw.

3.2. The prize is subject to availability and to winner confirmation, i.e. the Promoter has managed to contact the winner and confirm eligibility.  The prize is also subject to the terms and conditions of the prize provider, their agents, and where applicable to the terms of the venue and/or the manufacturer.

3.3. The winner (and where applicable, their companion(s)) is (are) required to comply with all instructions and requirements as may be specified by the Promoter or any authorised third party to receive and/or take up the prize, including but not limited to providing responses within specified time frames, adhering to the itinerary, completing any required forms and delivering any required documentation.  The Promoter will not be liable to the winner or any other persons where they fail to comply with such instructions and such failure may result in forfeiture of the prize.

3.4. The winner (and where applicable, their companion(s)) may be required to provide their signature as proof of their agreement to relevant waivers, releases and/or consents when taking up the prize. Failure to sign any relevant documentation may result in forfeiture of the prize.

3.5. The prize excludes all other costs and arrangements not expressly included in the prize (as stated in the interaction information).  Additional charges and expenses incurred for goods, services, attractions, facilities, upgrades, activities and events not expressly included in the prize are payable solely by the winner (and where applicable their companion(s)).  The Promoter will not be held liable where such charges and/or expenses are incurred, and no refund or reimbursement will be made.  The Promoter will accept no responsibility where the winner is unable to pay in full any such charges and/or expenses.

3.6. For delivery of the prize, you may be required to be available at a specified time and place.

3.7. No cash equivalent (where applicable) or alternative prize will be given at the request of the winner and the prize is non-transferable and non-exchangeable.  If for any reason the winner chooses not to take up the prize or any part of the prize, the Promoter reserves the right to ask the winner to confirm this in writing and the Promoter will be able to retain or dispose of the prize (or part of the prize) at its own discretion.

3.8. The Promoter may refuse to provide a prize in the event of non-entitlement under the interaction terms and conditions or an entrant’s breach of the interaction terms and conditions, fraud or dishonesty, including but not limited to the use of technology which enables an entrant to evade applicable charges when entering the promotion.

  1. Winner Selection

4.1. Where the winner is randomly selected, the draw for the winner will take place within one week of the closing date and time for all entries unless otherwise specified in the interaction information.  Unless stated otherwise in the interaction information, the winner will be the first entry drawn at random from all valid entries, subject to eligibility and winner confirmation (and, for competitions where entrants are required to answer a question, answering such question correctly).  Where the winner is not randomly selected, the interaction information will detail the judging criteria on which the winning entry will be selected.

  1. Winner Contact

5.1. General contact: The winner will be contacted as soon as practicable on or after the draw date or judging date (as appropriate) as indicated in the interaction information.  Reasonable efforts will be made to contact a winner on the phone number provided when entering the promotion or such other method of contact deemed appropriate by the Promoter in its sole discretion in the circumstances.  Unless the prize is time critical or time sensitive, the Promoter will try to contact the winner over a 4 week period.

5.2. Time critical: Where the prize must be taken up within 1 month of the close date of the competition, the competition will be considered “time critical”. As a winner needs to be found before the time to take up the prize passes, the interaction information will indicate the date(s) when entrants must be contactable and the Promoter will try to contact the winner on the phone number (or other method of contact (if appropriate)) provided, calling three times in a three-hour daytime period or as indicated in the interaction information.

5.3. Time sensitive: Where the prize must be taken up by a date which is more than 1 month but less than 6 months after the close date of the competition, unless otherwise stated in the interaction information the Promoter will try to contact the winner on the phone number (or other method of contact (if appropriate)) they provided over a two week period or as indicated in the interaction information.

5.4. If the winner cannot be contacted or successful contact is not made within the time periods set out in clauses 5.1 to 5.3 above or as otherwise set out in the interaction information (as applicable) or if the winner fails to meet any of the eligibility requirements or is otherwise unable to comply with the interaction terms and conditions, this may result in forfeiture of the prize and the Promoter reserves the right to disqualify that entrant (without further liability to that entrant) and offer the prize to the next eligible entrant and thereafter until a winner is found.

5.5. Any entrant and/or winner must comply with any directions given to him or her by the Promoter, prize provider(s) and/or their agents and with all relevant laws, rules and regulations, restrictions, itinerary.  Failure to comply with instructions, itineraries, rules, restrictions, requirements, laws and guidelines may result in an invalid entry and/or forfeiture of the prize.

  1. Manipulation of services

6.1 The Promoter is committed to operating interactive services, including without limitation competitions and prize draws fairly and to preventing abuse of its systems, as well as those of its agents and sub-contractors.

6.2 For this reason, the Promoter reserves the right to disqualify and/or discount entries if they have reasonable grounds to suspect, at their sole discretion, having regard to all the circumstances and information available at the relevant time, any of the following:

6.2.1 activity has occurred that is designed to excessively manipulate the outcome of the interactive service; or

6.2.2 entries have been made in breach of the interaction terms and conditions; or

6.2.3 there has been any activity which the Promoter considers is designed to unfairly influence the interactive service and/or provide an unfair advantage to the entrant including without limitation use of automated or semi-automated calling technology (such as auto-diallers) or other automated technology; or the making or disguising of multiple entries by an individual entrant using multiple different phone numbers (or other details on which limits on number of entries are based).

6.3 If we have reason to believe that an individual entrant to our competitions or prize draws has made 30 or more entries (or such other level as set out in the interaction information) using different phone numbers (or other details on which limits on number of entries are based) from any one entry platform then the Promoter will treat this as an attempt to unfairly influence the competition or prize draw and all entries submitted by that entrant will be discounted.

6.4 If we determine that an individual has attempted to unfairly influence or manipulate an interactive service then in addition to disqualification and/or discounting entries for that interactive service we may (in our sole discretion) ban that individual from future interactive services and disqualify and/or discount any future entries made in respect of our interactive services.

  1. Liability

7 In relation to all competitions and prize draws promoted by the Promoter:

7.1 Nothing in the interaction terms and conditions restricts your statutory rights as a consumer.  For more details on these statutory rights you should contact your local Trading Standards Office or Citizen’s Advice Bureau.

7.2 Nothing in the interaction terms and conditions shall exclude or limit the Promoter’s, Silverstone group’s liability for death or personal injury caused by their staff or suppliers’ negligence or for fraud or for any other liability which cannot be limited or excluded by law or regulation.

7.3 The Promoter cannot promise that the services relating to a competition or prize draw will be free from errors or omissions nor that they will be available uninterrupted and in a fully operating condition.  These services may be suspended temporarily and without notice in the case of any problem with any network or line, system, server, software, or for any technical malfunction or failure, maintenance or repair or for reasons reasonably beyond the control of the Promoter.  Subject to 7.1 and 7.2, the Promoter does not accept responsibility where all or any part of the service relating to a competition or prize draw is discontinued, modified or changed in any way.

7.4 Subject to 7.1 and 7.2, the Promoter does not accept responsibility for any fault, malfunction, damage, loss or disappointment suffered by you as an entrant or participant howsoever arising from participating in a competition or prize draw or from accepting any prize whether due to any error, omission by the Promoter or its employees, agents or others or by any other cause.

7.5 Subject to 7.1 and 7.2, the Promoter is not responsible for any damage or loss caused to you (i) which is not reasonably foreseeable to you or the Promoter when you enter a competition or prize draw or (ii) is reasonably foreseeable to you and the Promoter on entry but is only indirectly related to you entering or participating in a competition or prize draw.

7.6 Subject to 7.1 and 7.2, the Promoter will not be liable to reimburse the cost or expenses incurred in making a competition or prize draw entry.

7.7 Subject to 7.1 and 7.2, the Promoter do not accept responsibility in the event that any entry is lost, delayed or not properly received, registered or recorded or for any incorrectly addressed or undelivered competition or prize draw entries or for any disruption, delay or misdirection of such entries.

7.8 Subject to 7.1 and 7.2, the Promoter reserves the right to amend any element of a competition or prize draw for reasons beyond its reasonable control, including but not limited to the unavailability of the competition or prize draw entry platform before the closing date, or for strike, lock-out, labour dispute, illness, act of God, natural disaster, adverse weather conditions, war, riot, civil commotion, accident, epidemic or pandemic, malicious damage, fire, flood and/or storm, compliance with law or governmental order, rule, regulation or direction, breakdown of plant, machinery or transportation.  The Promoter is not responsible for any loss or damage caused to you as a result of any of these occurrences.

7.9 You agree to reimburse the Promoter in respect of any damages suffered by the Promoter or any losses by the Promoter resulting from any claim made by a third party in each case in respect of any matter arising from your use of the services relating to the competition or prize draw in breach of the interaction terms and conditions or from your violation of any applicable law or regulation.

  1. Privacy

8.1 Information and data (“personal data“) which is provided by you when you enter a competition or prize draw, will be held by the Promoter and may be used by the Promoter, and their service providers, network operators, suppliers and contractors for the purposes of administering and fulfilling the competition or prize draw. You agree that this includes without limitation that we may contact you if there is an issue with the interactive service. Further details of how any personal data will be used are set out below and in Silverstone’s privacy policy and you agree to this use of your personal data when you participate in our interactive services.

8.2 Generally, we will only send you marketing messages if you indicate that you consent (e.g. by “opting-in”) to receiving such messages.  By choosing to interact with our services by SMS text message, you will be indicating that you consent to receiving marketing communications from us via SMS text message in respect of similar products and services. You can avoid receiving these communications by adding NO INFO at the end of your SMS text entry, vote, poll or other message.

8.3 The Promoter and/or the prize provider may send personal data of participants to an interactive service (and where applicable, companion(s) of a winner) to third parties outside the European Economic Area, for the purposes of administering the interactive service and by entering you agree to such transfer for these purposes.

8.4 By taking part in the competition or prize draw you agree to participate in publicity at the Promoter’s request if you are the winner of a competition or prize draw.  You agree that the Promoter (or any third party nominated by the Promoter) may in its sole discretion use the winner’s (and if applicable their companion’s) name and image and their comments relating to the prize and their experience for future promotional, marketing and publicity purposes in any media worldwide without notice and without any fee being paid.

8.5 If you are the winner of a competition or prize draw you agree that the Promoter may list your name and location on the winners’ page of the Promotor’s website(s) and the Promoter may publish or announce your name and location elsewhere as the Promoter determines in its sole discretion.

8.6 Please note that calls may be recorded to ensure that entries are captured, for staff training and/or quality control purposes.

  1. General

9.1 Please note that by making an entry you are consenting to us starting the interactive service immediately and any rights you may have to withdraw from or cancel your purchase (including but not limited to under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) will be lost because the performance of our services is simultaneous or begins immediately once your purchase is completed.

9.2 You agree that you do not have any commercial relationship with the Promoter, and that you are not an agent of the Promoter.

9.3 The interaction terms and conditions are available in English only and shall be exclusively governed by and construed in accordance with the laws of England unless the entrant to a competition or prize draw.

  1. Contact Details and Further Information

10.1 If you have a comment, query or complaint about any interactivity provided by the Promoter please email: info@silverstone-experience.co.uk or call 01327 320424.

Queries will be addressed as soon as possible.

10.2 For a hard copy of these terms and conditions please contact Silverstone Customer Support as set out above or send a stamped addressed envelope to the Promoter’s address below.

10.3 The Promoter is: Silverstone Heritage Limited, Silverstone Circuit, Northamptonshire NN12 8TN

PRIVACY POLICY

Silverstone Heritage Limited is committed to protecting and respecting your privacy and we look after your personal information carefully in line with data protection and privacy laws.  Below we detail the information we collect concerning you and how that information is used.

Please read this policy and our cookie policy in order to understand when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this policy from time to time so please check this page occasionally to ensure you are happy with any changes.  By accessing and using our services, you agree to the terms of this privacy policy and to our cookie policy.

Any questions regarding this policy and our privacy practices should be sent by email to dataprotectionofficer@silverstone.co.uk.

Silverstone Heritage Limited is a company registered in England and Wales (Company Number: 08740498) and a registered charity (Charity Number: 1166279) with registered office at Silverstone Circuit, Northamptonshire NN12 8TN.  Our VAT registration number is GB170160935.

We are registered on the Data Protection Public Register. Our Data Protection Registration Number is ZA436410.

Services

Our services may include (without limitation) social media and/or interactive applications, audio visual content, text, photographs, forums, fundraising, advertising and other product sales which we may offer on our website or media platforms which, for example, may enable you to view our content over a mobile or Wi-Fi network (the “Services”).  This policy covers all of the Services and any reference to “you” or “your”, means you as user of our Services.  This policy applies to the collection and use of your information by us and parties that we authorise (such as our suppliers and sub-contractors).

Information

The information we collect varies depending on which of our Services you are using.  The information that we may collect includes:

  • Your name, address, postcode, email address, telephone number and service details (if applicable);
  • Information about your use of our Services including details of your internet protocol (IP) address, operating system, browser version, cookie details, the content you viewed on our Services, how long you stayed and on which pages, and your navigation around the Services;
  • Location data from your IP address or by accessing global positioning functionality on your device (e.g. GPS);
  • Other data from time to time to help us provide you with improved products and services;
  • Other data to ensure and check compliance with the Terms of Use and/or otherwise as required by law.

Information Collection

We (or our authorised third parties) may collect information about you:

  • When you purchase products on our website or when you otherwise update your details;
  • When you contact us with an enquiry or other feedback;
  • When you participate in interactivity, for example, when you submit an entry to a competition or prize draw;
  • When we are checking compliance with the Terms of Use and/or otherwise as required by law;
  • Through the use of “cookies” and/or other devices. For full details, see our cookie policy and the section entitled “Cookies and similar devices” below;
  • When you disclose your personal information to us or otherwise through the Services at any other point.

Cookies and similar devices

In addition, in common with many other online services, we and our authorised third parties may use “cookies” and/or other tools to store and sometimes track information about you.  For more details about cookies, please see our cookie policy.

How we use personal information

Your information may be used by us and our authorised third parties to:

  • Monitor, develop and improve the Services and/or your experience;
  • Assist in and administer the provision of Services to you;
  • Send you or provide you with product and service recommendations;
  • Process payments from you to us (where applicable) on our behalf;
  • Process and deal with any complaints or enquiries made by or about you;
  • Investigate any suspected breach of the Terms of Use or the breach of other terms and conditions otherwise relating to you;
  • Contact you with service messages;
  • Monitor compliance with the Terms of Use or other applicable terms and conditions;
  • Administer the prize if you are a prize winner, and to publish or otherwise make available a list of prize winners;
  • Provide you with access to one or more social networking sites from the Services. Any personal data shared with a third party social network provider will be processed in accordance with their own privacy policy; and/or
  • Process a job/volunteer application.
  • Held for employment purposes

We review our retention periods for personal information on a regular basis.  We are legally required to hold some types of information to fulfil our statutory obligations.  We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as it set out in any relevant contract you hold with us.

Marketing messages

We will only send you marketing messages where you indicate that you consent (i.e. by “opting-in”) to receiving such messages.  Where we have your consent or are otherwise permitted to do so, we may:

  • Send you information by email about existing and new services and special offers from us;
  • Send you information by email about related products or services of selected third parties that may be of interest to you; and
  • Pass your details to selected third parties so that they may send you information by email about products or services that may be of interest to you.

To stop receiving marketing communications from us, you can use the ‘unsubscribe’, ‘stop’ or similar facility contained in any such communication or you can email us at the email address set out in “Contact Details” below stating that you do not wish to receive further communications from us.

Is personal information shared?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes unless you have specifically given us permission to do so.

We may pass information about you to other parties as follows:

  • To third parties working on our behalf such as our employees, contractors, suppliers and/or agents including without limitation our customer care teams to administer the Services provided to you by us now or in the future. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the services and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes;
  • Where we have your consent to do so, for marketing communications;
  • As part of general statistical information about the Services’ user base, sales patterns, traffic volumes and related matters. These details will not include information personally identifying you;
  • To the police and/or other emergency services, regulatory bodies or legal advisers in connection with any alleged criminal offence, major incident, unlawful activity or suspected breach of the Terms of Use and or the breach of other terms and conditions or otherwise where required by law or where we suspect harm or potential harm to others. We will co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or location of or any other information about anyone breaching any relevant terms and conditions or otherwise for the prevention or detection of crime or the apprehension or prosecution of offenders.  We shall not be obliged to give you any further notice of this;
  • Where relevant, the user name and some profile information you voluntarily provide may be published on areas of the Services such as forums, chat rooms or pages where user submissions are displayed and this will be the identity by which you are known on those areas. Please always think carefully before disclosing information to other users or otherwise making your information publicly available.

Please note this policy does not cover companies, services or applications that we do not own or control, or people that we do not employ or manage, including (without limitation) third party websites or applications/widgets (e.g. from “social media” platforms such as Facebook or Twitter) which we link to or offer via our Services, nor does it cover advertisers.  Also, it does not cover certain pages and services provided via our Services which are hosted, managed and operated by other parties.  These services, applications and third parties may have their own privacy policies and/or terms and conditions of use, which we recommend you read before using any such services.  These third parties and services are wholly independent of us and are solely responsible for all aspects of their relationship with you and any use you may make of such services.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers.  However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Protection of personal information

We endeavour to take all reasonable steps to protect your personal information.  Where reasonably possible we use industry-standard technology to allow for the encryption of sensitive information.

Non-sensitive details (your email address, etc.) are transmitted normally over the internet, and this can never be guaranteed 100% secure.  As a result, whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.  Once we receive your information, we make our best effort to ensure its security on our systems.  Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential.  We ask you not to share your password with anyone.

Please always think carefully before disclosing information to other users or otherwise making your information publicly available.  It is important that you are aware that any information you disclose to another user may then be disclosed by that user.  We have no responsibility or control over the contents of communications made between users of our Services.

How you can access and update your information

The accuracy of your information is important to us.  Where you register your details for certain Services and open a user account with us that you can then use to access and log on to use those Services, you may change or update some of your details at any time via your account.  If you are not registered for these Services but wish to update your details then please contact us (see “Contact details” section below).  You should please make sure that you update your details as soon as possible with all relevant changes.

You have the right to ask for a copy of the information Silverstone Heritage Limited holds about you.

Contact details

You can email us with any questions, queries or complaints at enquiries@silverstone-experience.co.uk.

COOKIE POLICY

What are cookies?

A cookie is a simple text file that is stored on your computer or mobile device by a website’s server.  Each cookie is unique to your web browser.  It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers.  It allows a website to remember things like who you are, your preferences and what is in your shopping basket.

Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you.  To learn more about cookies, including how to adjust your browser settings to reject cookies, visit www.aboutcookies.org.

Types of cookies

We use three types of cookie:

  • Session cookies: these are temporary cookies and are only stored until you leave the website or when you close your web browser
  • Persistent cookies: these last for a fixed period of time, defined within the cookie, and allow the website to recognise the device again when the user returns to that website on that device.
  • Third party cookies: we work with third parties who, on our behalf, research the use of our website and activities on it. In doing so they may place a cookie on your device, however, it would not contain any personal information that others could read and understand.  We also work with third parties to evaluate the effectiveness of our advertising and promotions on third party websites.  Again, the cookie would not contain any personal information that others could read and understand.

How do we use cookies?

We use a range of cookies that enable us to offer an enhanced, personalised experience.  The information stored in cookies falls into the following categories:

Strictly necessary cookies

These cookies are essential in order to enable you to use the website and its features.  Without these cookies, we are unable to provide the services you have asked for, such as viewing content or purchasing tickets.

Performance cookies

These cookies collect information about how visitors use the website, such as which pages visitors go to most often and if they get error messages.  All information these cookies collect is aggregated and therefore anonymous, and is only used to improve how the website works.

Functionality cookies

These cookies allow the website to remember choices you make, such as your user name and preferred settings, and provide enhanced, more personal features.  These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise.  The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Targeting or advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests, to limit the number of times you see an advertisement and to help measure the effectiveness of the advertising campaigns.  They are usually placed by advertising networks with the website operator’s permission.  They remember that you have visited a website and this information is shared with organisations such as advertisers.

How to manage cookies

You can delete all cookies that are already on your device and prevent them from being placed.  If you do this, however, you may have to manually adjust some preferences every time you visit a website and some services and functionalities may not work.

To manage cookies linked to targeting or advertising activities, visit www.youronlinechoices.eu.

 

WEBSITE TERMS AND CONDITIONS OF USE

Notice

This legal notice applies to the entire contents of the website under the domain name ‘www.silverstone-experience.co.uk’ and any subdomains, and to any correspondence between you and us and to any newsletters or publications downloaded by you or sent to you by us (the “Website”).

The Website is operated by Silverstone Heritage Limited, whose registered office is at Silverstone Circuit, Towcester, Northamptonshire NN12 8TN (“SHL”).

In consideration of SHL allowing you to access the Website, you are deemed to accept our terms of use.  Please read them carefully.  If you do not accept these terms of use, do not access, use and/or contribute to the Website.

Our Website Terms of and Conditions of Use may be changed from time to time.  Please review them regularly.  If you continue to use the Website after a change has been made to the terms and conditions of use, you are deemed to have accepted it.

You must be at least 18 years of age or be accessing the Website with the full consent of a parent or legal guardian who has agreed to these terms and conditions of use on your behalf.

Definitions

In the Terms and Conditions of Use:

‘Marks’ means the trade marks, logos or brands for the time being and from time to time properly used or adopted by and belonging to SHL or a third party.  The term ‘trade marks’ shall where the context admits be deemed to include all logos and service marks.

‘Information’ means information, to the extent it is protected by copyright or related rights, and is not expressly marked as belonging to a third party, including all or any part of any test, image, audio, video or any other type of media in any format contained and comprised in the Website.  ‘Information’ does not include Marks.

‘Third Party Intellectual Property’ means all or any part of any Marks, text, image, audio, video or any other type of media in any format contained and comprised in the Website and expressly marked as belonging to a third party.

‘We’, ‘our’, ‘us’ and ‘SHL’ shall mean Silverstone Heritage Limited.

‘Website’ means our website at www.silverstone-experience.co.uk and any sub-domains including any correspondence between you and us and to any newsletters or publications downloaded by you or sent by you to us.

General

You may not use the Website:

  • for the posting, uploading, emailing or other transmission of any material, the publication, dissemination, use or possession or which infringes the rights of any person or which is unlawful in any other respect;
  • in any way which is abusive, defamatory or obscene or which will harass, distress or inconvenience any person or which might restrict or inhibit the use and enjoyment of the Website by any person;
  • for the posting, uploading, emailing or other transmission of any unsolicited or unauthorised advertising, promotional materials, ‘junk mail’, ‘spam’, ‘chain letters’, ‘pyramid schemes’ or any other form of solicitation or commercial exploitation;
  • for the posting, uploading, emailing or other transmission of any material that contains software viruses or any other computer code, files or programs designed to interrupt, restrict, destroy, limit the functionality of or compromise the integrity of any computer software or hardware or telecommunications equipment;
  • in such a way so as to remove the copyright or trade mark notice(s) from any copies of any Materials made in accordance with these terms; or
  • in any way that might bring SHL, any of its employees, volunteers or affiliates into disrepute.

Intellectual Property

SHL or its licensors or contributors own the copyright and all other intellectual property rights in the Information on the Website.

Nothing contained in the Website shall be construed as granting any licence or right to use our Marks or those comprised in any Third Party Intellectual Property displayed on our Website without our prior written permission or that of any third party owner.  Your misuse of the Marks or our Website is strictly prohibited.

Material You Share With Us

You hereby grant SHL a non-exclusive, royalty-free, perpetual and worldwide licence to republish any material you submit, post, upload, email or otherwise transmit to them or to the Website in any format including (without limitation) print and electronic format.

SHL may publish any material you submit, post, upload, email or otherwise transmit to it or to the Website at its sole discretion and it shall be entitled to make additions or deletions to any such material prior to publication.  All such material shall be regarded as ‘Information’ and the terms contained in this document shall apply to them.

You hereby waive all the moral rights that you have under Chapter IV of the Copyright, Design and Patents Act 1988 in respect of any material you submit, post, upload, email or otherwise transmit to SHL or to the Website.

Removal of Material and Access to the Website

SHL shall have the right to refuse to allow you access to the Website or any part of it at any time and for any reason without giving you any advance notice.

SHL shall have the right at any time and for any reason to remove from the Website any material posted, uploaded, emailed or otherwise transmitted by you without giving you any advance notice.

Viruses

Whilst effort has been taken to ensure that the Website is free from viruses, SHL gives no warranties that it is indeed free from viruses and you are responsible for ensuring that you have installed adequate virus checking software.

SHL shall not be responsible for any viruses or any other computer code, files or programs designed to interrupt, restrict, destroy, limit the functionality of or compromise the integrity of any computer software or hardware or telecommunications equipment or other material transmitted with or as part of the Website or any other internet site.

Links

Some of the pages on the Website include links to external websites.  These are for your convenience only.  SHL does not endorse and is not responsible for the content of these external websites.

Personal Information

You agree to provide true, accurate, current and complete information about yourself in any registration or subscription form you complete (‘the Registration Information’).  You agree to maintain and promptly update the Registration Information to keep it true, accurate, current and complete.

SHL will process your personal data in accordance with data protection legislation.

For more information please read our Privacy Policy- https://silverstone-experience.co.uk/terms-conditions/

We use cookies to optimise your experience when using this site. To understand how the use of cookies affects your visit to the Website, please read our Cookie Policy – https://silverstone-experience.co.uk/terms-conditions/.

Liability

Whilst every effort has been taken to ensure the accuracy of the Information on the Website, no warranty is given as to its accuracy and completeness.

SHL cannot guarantee that you will have uninterrupted access to the Website.

Notwithstanding anything else in these Terms and Conditions of Use, to the fullest extent permitted by law, SHL excludes all warranties (whether express or implied) and all liability to you in respect of the Website, its content and your use of it.

Law and Jurisdiction

These Terms and Conditions of Use shall be governed by and construed in accordance with the laws of England and Wales.  Any disputes arising in relation to the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any of the Terms and Conditions of Use should be determined to be illegal, invalid or otherwise unenforceable, it shall be deemed deleted and the remaining Terms and Conditions of Use shall survive and continue to be binding and enforceable.

Comments

If you have any comments concerning the Website, please email: enquiries@silverstone-experience.co.uk.

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